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HBR.org

Practical insights, tools and resources from leading business thought leaders.

Yahoo's Shakeup Demands Fearlessness
Four longtime Yahoo board members, including the chairman, are leaving the company. In this one move, Yahoo is trying to...
Managerial Intuition Is a Harmful Myth
I've been learning a lot from Danny Kahneman's great book Thinking Fast and Slow. Kahneman is the world's leading expert...
Bounce Back from Job Search Dejection
Imagine you're looking for a new job. Right now. You have a first-class strategy. You're off to a good start....
America's Next Top Engineer: She Needs Your Role Models
Imagine the world in 2030, more resource-constrained than ever—but then suddenly benefitting from a breakthrough approach to harnessing wind energy....
Win on Service in a Tough Economy
Great service is always a differentiator, even more so when people are hurting. The service companies that thrived coming out...
Focus HR on Process Improvement
To deliver more value, the human resources function needs to spend more time accelerating operational improvement and less time on...
How GE Is Attracting, Developing, and Retaining Global Talent
We recently convened a team of 21 millennials from various GE businesses and functions around the world for a special...
Don't Confuse Passion with Competence
The most successful innovators are consistently portrayed as possessing a passion that borders on dogmatism. They work tirelessly to bend...
The 5 Whys
[this post includes video]
Walmart Broadens ROI for Green Power
At the recent GreenBiz Forum in New York, I was surprised by an on-stage interview with Fred Bedore, an executive...
Three Lessons for Social TV
You may have noticed something was missing throughout the nation's most social sporting event of the year. The Super Bowl...
Making Bad Analytics Good in China
The virtues of analytics are well known. From supply chain to marketing and even employees, if you can measure, you...
Wanted: Idea Fusers
It's become pretty much common knowledge that great innovation springs from the ability to pull two unlike things together to...
New Books from the Press for February
Check out these new and forthcoming books from HBR Press: Uncommon Service: How to Win by Putting Customers at the...
When to Give Up on Your Goals
A few years ago, I had a brilliant New Year's resolution: I'd arrange to play squash with my friend Ben...
What Women Want in Their Leaders
In her first week as Managing Director of the IMF, Christine Lagarde spoke for the greater inclusion of women in...
Make a Good Impression in 30 Seconds
This post was co-authored with Holly Newman. Here in the U.S., the Super Bowl this weekend showed us the power...
Zuckerberg May Need to Fail
The forthcoming Facebook IPO gives us lots to talk about. It is likely to be the largest in history (cool)....
The Revolution Inside AmEx's Nextpedition
American Express has launched a travel service call Nextpedition. It's interesting and a little odd. On a Nextpedition vacation, we...
Africa Is Open for Business
Angola is offering financial aid to debt-ridden Portugal. The Economist recently declared Africa a "hopeful continent" after years of writing...
Is "Command and Collaborate" the New Leadership Model?
The theme at Davos this year was "The Great Transformation: Shaping New Models." One of the models up for discussion...
The Five Proofs of Facebook's IPO
The record-breaking Facebook IPO proves a number of things. But one thing it won't prove is that investors who buy...
Your Marketing Can Keep Pace with Facebook and Google
The reality of web marketing is that almost all of it happens on platforms that are owned by others. Platform...
The End of Customer Service Heroes
An interview with Frances Frei and Anne Morriss, authors of Uncommon Service: How to Win by Putting Customers at the...
Bonuses Are Good, But Clawbacks Make Them Better
By order of the Her Majesty, the Queen, Sir Fred Goodwin — aka "Fred the Shred" — suffered an unprecedented...